Sorry. We Are Unable to Process Your Request at This Time. Please Try Again Later.

If you see an error that says

We Are Unable to Process Your Request At This Time. Delight Attempt Once more Later.

It typically points to an earlier, partially-completed sign up endeavor, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the upshot.

Blu-ray Role player

Verify your email and password

Make sure that you entered the right email and countersign before you try to sign in over again. If you're using your remote control to sign in, y'all tin to navigate back to the email address entry screen to verify or update this information. If yous all the same can't sign in, keep troubleshooting below.

Reset your password

Reset your countersign past sending yourself a password reset e-mail. If you previously added a verified phone number to your account, y'all can besides reset your password past text message (SMS) past clicking on forgot password and selecting text message (SMS).

If you withal can't sign in after resetting your password, proceed troubleshooting below.

Reset Netflix

1. From the Netflix Dwelling screen, open the bill of fare on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If y'all can't discover Sign out, printing these buttons in order on your remote: Up, Up, Down, Downwardly, Left, Right, Left, Right, Up, Upwards, Upward, Up. Then, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from power for at to the lowest degree 1 minute.

2. While the device is unplugged, press the ability push on the device to discharge it.

   • If y'all tin can't admission the ability button or your device doesn't accept 1, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Turn your device on.

5. Try Netflix again.

Restart your abode network

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if information technology'southward a separate device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Plow your Blu-ray role player back on and try Netflix once more.
   

Ameliorate your Wi-Fi bespeak

If you're connecting over Wi-Fi and the in a higher place steps didn't help, follow these suggestions:

• Motility your router to improve bespeak force. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has better reception than 1 that'southward behind or under article of furniture.

Restore your default connection settings

• If yous use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plough it off and connect directly with your home internet.

• If you employ a custom DNS setting on your device, reset it to acquire DNS automatically.

If yous need help irresolute the connection settings, contact the device manufacturer.

What to do adjacent

If you've washed these steps just still accept a problem, contact your cyberspace service provider. They tin help you find out whether your router is gear up correctly.

Set-top Box

Verify your email and password

Make sure that you entered the correct e-mail and countersign before you try to sign in again. If y'all're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this data. If you yet tin can't sign in, go on troubleshooting beneath.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified telephone number to your account, y'all can besides reset your password by text bulletin (SMS) past clicking on forgot countersign and selecting text message (SMS).

If you lot still can't sign in after resetting your password, continue troubleshooting below.

Restart your device

1. Turn off your device. If your device has a ability cablevision, unplug it.

   Note:

   Brand sure your device is completely off, not but in slumber or standby mode.

2. Leave your device off for thirty seconds.

3. Turn on your device and endeavor Netflix again.

Reset Netflix

1. From the Netflix Home screen, open the carte du jour on the left.

2. Select Go Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't notice Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Upward. Then, select Sign out, Reset, or Deactivate.

Restart your home network

For this footstep, make sure to leave your set-meridian box and all of your home network equipment unplugged as a group for xxx seconds earlier plugging each device back in one by one.

1. Turn off or unplug your set-top box.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from ability for 30 seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is split up from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Plough your set up-top box back on and effort Netflix again.
   

Meliorate your Wi-Fi signal

If you lot're connecting over Wi-Fi and the above steps didn't assistance, follow these suggestions:

• Move your router to meliorate signal strength. Reception is all-time if the router is in a central location.

• Movement wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has meliorate reception than one that'southward behind or under furniture.

Restore your default connection settings

• If you employ custom settings on your device, restore your internet provider'south default settings and effort Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect straight with your home internet.

• If y'all utilise a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need assistance changing the connection settings, contact the device manufacturer.

What to exercise next

If y'all've done these steps but still have a problem, contact your internet service provider. They tin help yous discover out whether your router is ready correctly.

Smart Television receiver

Verify your email and password

Make sure that yous entered the correct email and countersign before you effort to sign in over again. If you lot're using your remote control to sign in, you can to navigate back to the electronic mail address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your countersign

Reset your countersign by sending yourself a password reset electronic mail. If you previously added a verified telephone number to your account, you tin can also reset your password past text message (SMS) by clicking on forgot password and selecting text bulletin (SMS).

If you notwithstanding can't sign in afterward resetting your password, keep troubleshooting below.

Reset Netflix

1. From the Netflix Home screen, open up the card on the left.

2. Select Get Assistance or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't find Sign out, press these buttons in society on your remote: Up, Upward, Downward, Downward, Left, Right, Left, Right, Upwards, Up, Up, Up. So, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from power for at to the lowest degree i minute.

2. While the device is unplugged, press the power button on the device to discharge information technology.

   • If you can't access the ability button or your device doesn't have i, go out your device unplugged for at least three minutes.

3. Plug your device back in.

4. Plow your device on.

5. Try Netflix again.

Restart your home network

1. Plough off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and endeavor Netflix again.
   

Improve your Wi-Fi signal

If you lot're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve bespeak strength. Reception is best if the router is in a fundamental location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connection settings

• If you utilise custom settings on your device, restore your net provider'southward default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

• If you lot use a custom DNS setting on your device, reset it to acquire DNS automatically.

If yous need help irresolute the connectedness settings, contact the device manufacturer.

What to do adjacent

If y'all've done these steps but yet accept a trouble, contact your internet service provider. They tin help you discover out whether your router is gear up correctly.

Streaming Media Player

Verify your electronic mail and password

Make certain that y'all entered the correct email and password before you try to sign in once more. If you're using your remote control to sign in, you can to navigate back to the email accost entry screen to verify or update this information. If you however can't sign in, continue troubleshooting below.

Reset your password

Reset your countersign by sending yourself a countersign reset e-mail. If y'all previously added a verified phone number to your business relationship, you can also reset your password past text message (SMS) past clicking on forgot password and selecting text message (SMS).

If you lot still can't sign in afterward resetting your countersign, keep troubleshooting below.

Reset Netflix

1. From the Netflix Home screen, open up the carte on the left.

2. Select Get Assist or Settings.

3. Select Sign out.

If y'all're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If yous can't find Sign out, printing these buttons in order on your remote: Up, Upwardly, Downward, Down, Left, Right, Left, Right, Upwards, Upwardly, Up, Upwards. Then, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from ability for at least 1 minute.

2. While the device is unplugged, printing the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, go out your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

Restart your home network

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it'due south a separate device) from ability for 30 seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media actor back on and try Netflix once more.
   

Improve your Wi-Fi point

If yous're connecting over Wi-Fi and the in a higher place steps didn't assist, follow these suggestions:

• Move your router to meliorate signal strength. Reception is best if the router is in a central location.

• Move wireless devices such every bit cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has better reception than i that's behind or nether furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect directly with your dwelling house internet.

• If you apply a custom DNS setting on your device, reset it to acquire DNS automatically.

If you lot need aid changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps only yet have a problem, contact your internet service provider. They can assist you lot find out whether your router is gear up correctly.

All other devices

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Source: https://help.netflix.com/en/node/41909

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